If the plumbing fixture is used in public space, for commercial, industrial, or institutional purposes, or is installed inside of the Americas, The Four Pillars Company, L.L.C. warrants the plumbing fixture to be free from defects in material and workmanship for five (5) years from the date of purchase.
When used in a leased or rented residential single or multi-family unit, including duplexes, townhomes, condominiums, and apartments, The Four Pillars Company, L.L.C. warrants the plumbing fixture to be free from defects in material and workmanship for a period of five (5) years to the original consumer who owns the property but does not live there. Excluded are installations in public, industrial, or for any business purpose, such as hospitality or healthcare, which would be considered commercial use, referenced above.
For warranty service, written notice must be sent to The Four Pillars Company, L.L.C. at the below. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased. Also include your initial Purchase Order Number.
The Four Pillars Company, L.L.C.
1923 Washington Avenue
Houston, TX 77007
Attention: Customer Service (877) 704-7455